Racist Incident Helpline – 
(1-833-457-5463)
Monday to Friday, 9 am to 5 pm (PT).
Contact 1-833-457-5463
For the Racist Incident Helpline and more information, click: here
It is free, confidential and available in over 240 languages.
The Racist Incident Helpline is not intended to replace emergency services. If you are in immediate crisis or danger, call 911.
When you dial 1-833-457-5463, youโll be connected directly with a staff member who has completed trauma response and cultural sensitivity training. The The operator can:
What Happens When You Call?
- Listen to your experience,
- Provide information about local support services,
- Direct you on next steps based on your comfort level, and
- With your consent, refer you to the services that best match your needs.
Assistance is available in over 240 languages, so let the person who answers your call know your preferred language.
Our Community Protocol – response to Prejudice and Hate
Hilarious Tales of Cultural Confusion in New Westminster
By Janet Goosney
Hilarious Tales of Cultural Confusion in New Westminster
By Janet Goosney

Thereโs a delightful saying in Korea: โYou canโt spit on a smiling face!โ Imagine trying to stay mad at someone whoโs grinning at you like they just won the lottery. But this charming saying once caused a young student in Canada a bit of trouble. She smiled, as she had been taught, while being scolded by her teacher for a minor mistake. The teacher, not understanding, thought she was smirking. Talk about a cultural facepalm
WINS-LIP Collection of Cultural Differences from the Community
Shared by WINS members,
Enriching Experiences
Cultural differences can turn classrooms, workplaces, places of worship, and friendships into vibrant, colorful mosaics. But sometimes, these differences can be misinterpreted or misunderstood, like trying to read a book upside down. Hidden values and worldviews can be tricky to navigate. Think of differing concepts of time (is five minutes late really late?), personal space (are we hugging or high-fiving?), eye contact (staring contest or respectful glance?), or attitudes towards aging and death (celebration or solemnity?).
We canโt know all of them, but we can show understanding and respect. Here are a few cultural expectations in Canadian culture that might help newcomers avoid stepping on a few toes:
- In Interviews: Itโs crucial to be on time for an interview. Arrive five minutes early and be ready to talk about yourself like youโre the next superhero.
- In the Office: The Canadian workplace is more casual than in many countries, but it still has its own hierarchy. Respectful boundaries between management and staff are as clear as a freshly cleaned window. Dress codes might be more casual, but donโt show up in your pajamas โ check with your colleagues first.
- The School Setting: Teachers should remember that newcomer students might be used to very different teaching and learning styles. Encourage students to ask questions if theyโre unsure. Parents should chat with teachers if misunderstandings occur โ think of it as a friendly neighborhood meeting.
Take time to ask about differences. No one needs to change; just show understanding and respect. These conversations can be interesting, meaningful, and even hilarious. Now, letโs dive into some anecdotes that will have you laughing out loud!
The Coat Tug-of-War: I was born in England but grew up in Canada. Years ago, around the time of Glasnost and Perestroika in the Soviet Union, I visited the country. It was Christmas time and colder than a snowmanโs nose โ something like 30 below. As I disembarked from the plane and walked across the tarmac, I was bone-numbingly cold. We went inside and made our way to a restaurant. As I entered, the staff wanted to take my coat. I was so cold I couldnโt let go of it. Well, he pulled, I tugged back. He pulled again. I spoke one of the only words I knew โ over and over โ โniet, niet, niet.โ What a scene we made! I kept the coat much to his chagrin.After a day or so, I realized that keeping your coat on was very disrespectful in that country at that time. While I thought he was being inconsiderate of my coldness, he was really trying to help me be a respectful traveler. At every gallery, museum, or other institution I visited, you took your coat off and hung it in a coat room. Always! My coat was never touched, but there were occasions when someone would be waiting for me to return to my coat so they could barter with me. I kept my coat but bartered away my jeans.
The Pump Predicament: When we first moved to Canada, my mother wanted to buy a pair of sneakers for my 13-year-old brother, Stephen, for physical education class in school. We always called sneakers โpumpsโ. My mother kept asking the shop clerk for pumps and pointed to Stephen. She knew the sizes differed in this country but not the name. The clerk kept shaking her head, โNo, no, not for a boy.โ But finally, as my mother insisted, she brought out a pair of black high heel shoes โ pumps in Canada. My mum actually became long-time friends with that clerk; they stayed connected all their lives, and it all began with a funny misunderstanding.
The Accent Amusement: Just a little thing, but when we moved to a rural community at the far east of Canada, on my first day of school, I replied to a question my teacher asked me. She laughed and said, โYour accent is so funny, stand up and say that again so everyone can hear.โ I know thatโs not exactly a cultural difference, but it definitely showed a lack of understanding towards a ten-year-old.The Hot Dog Horror: A family member recently arrived with her parents and younger brother from China. They went to a local restaurant and read โhot dogsโ on the menu. The brother, who was much more adventurous, asked for one to the terror of his sisterโs imagination. When the hot dog arrived, the little brother was terrified! He was confused and wasnโt sure what he got. They did not realize what a hot dog really was until a couple of years later at school.
Cultural differences are like the many threads in a beautiful tapestry. By embracing these differences with open hearts and minds, we create a stronger, more vibrant community. Letโs celebrate the diversity that makes New Westminster a place where everyone belongs โ and where laughter is always welcome!
Trash Your Prejudice. ๐๏ธ
๐๏ธ Trash Your Prejudice

An Interactive Community Activity
Join WINS LIP for โTrash Your Prejudiceโ, an engaging and reflective activity designed to promote inclusivity and challenge discrimination in our community. Participants are invited to write down prejudices theyโve encountered or internalized and place them in a symbolic โtrash bin,โ creating a safe space for reflection, dialogue, and empathy.
This initiative has been part of various community events in New Westminster, including Canada Day celebrations, and encourages residents to actively participate in conversations about diversity, understanding, and belonging.
Contact Us for more details.
This is a anti-racism video I worked on with Lama Mugabo for the City of New Westminster Sanctuary City projected
